Refund policy
We have a two week exchange policy, which means you have 14 days after receiving your item to request an exchange. We do not facilitate refunds unless your purchase is faulty. This does not affect your statutory rights.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt for proof of purchase.
To start a exchange, you can contact us at info@nanabellesgifts.co.uk. Please note that exchanges will need to be sent to the following address: 24B Railway Street, Antrim, Co.Antrim, BT41 4AE. The postage costs for returning items to be exchange are not covered by Nanabelle's
Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us with questions about an exchange at info@nanabellesgifts.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We do not facilitate refunds unless your items is faulty. If your item is faulty please contact us straight away at info@nanabellesgifts.co.uk. Photos of the damage must be supplied. Once we have accessed the damage a refund or replacement can be authorised.
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nanabellesgifts.co.uk.